Effective Date: March 18, 2026
Store Owners: Wild Rocket by Joe & Denise
Contact: hello@joedenise.com

1. Overview

At Wild Rocket Shop, we want you to be completely satisfied with your purchase. Because we sell both physical books and digital items, our return policy differs by product type. Please read this policy carefully before placing an order.

2. Physical Books (Standard Inventory)

For standard hardcover, paperback, and mass-market titles:

• Return Window: You have 30 days from the date of delivery to request a return. This window accommodates international and domestic shipping variations.
• Eligible Returns:
  • Items that are defective or damaged upon arrival (e.g., torn pages, water damage, printing errors).
  • Items that were incorrectly shipped (wrong title, author, or edition).
• Not Eligible for Return:
  • Change of mind or buyer's remorse.
  • Books with obvious signs of use (writing, highlighting, dog-earred pages, water damage) after delivery.
  • Items returned more than 30 days after delivery.
  • Gift cards.

Return Process:

1. Email us at hello@joedenise.com within 30 days of delivery.
2. Include your order number and a written description of the issue.
3. For damaged/defective items, please attach photos of the damage. This is required for us to process the return with our suppliers.
4. Wait for return authorization before shipping anything back. Unapproved returns may be refused.

Return Shipping Costs:

• Defective/Error: If the item is defective or we made an error, we will provide a prepaid return shipping label or reimburse you upon receipt.
• Other Reasons: If you are returning an item for any other reason (e.g., change of mind, wrong size), you are responsible for the return shipping costs.
• Non-Refundable: Original shipping charges are non-refundable. If you refuse a shipment, you are responsible for the original shipping plus the cost of returning the package.

Refund Processing:

• Once we receive and inspect your return, we will email you to confirm approval or denial.
• Approved refunds will be processed within 5–10 business days to your original payment method.
• Refund amounts will be full unless you requested a replacement item instead.

3. Special Collections & Signed Editions (FINAL SALE)

Certain items, specifically Signed Limited Editions and New Old Stock (NOS) items sold as collectibles (including our $500 signed hardcover pair), are marked as Final Sale.

• No Returns or Refunds: Due to the unique nature of signed items and the preservation of their collectible value, we do not accept returns, exchanges, or refunds for these items once delivered, except in cases of shipping damage.
• Condition Disclosure: These items may exhibit minor imperfections consistent with their age (e.g., slight dust jacket wear, spine creasing, foxing) which are disclosed in the product description. These are considered part of the item's character and will not be grounds for a return.
• Shipping Damage Exception: If your item arrives damaged due to shipping (e.g., crushed box, water damage), you must contact us at hello@joedenise.com within 48 hours of delivery with photographic evidence. We will arrange for a replacement or full refund. Claims made after 48 hours cannot be verified.
• Insurance: All high-value signed orders are shipped with full insurance. Please inspect the package immediately upon arrival.

4. Digital Books (E-books, PDFs, Audiobooks)

Due to the nature of digital products, our policy is strict to prevent unauthorized copying and distribution:

• Non-Refundable: All digital sales are final. Once a digital file has been downloaded or accessed via a link, it cannot be returned or refunded.
• Technical Exception: If you experience a technical issue preventing access (e.g., broken download link, corrupted file), please contact us immediately at hello@joedenise.com. We will work to resolve the issue or provide a replacement file.

5. Delivered But Not Received

If your tracking information shows your package as delivered but you have not received it:

• You must contact the delivery carrier directly to resolve the issue.
• We do not accept responsibility or issue refunds/credits for packages the carrier confirms as delivered.
• We recommend purchasing shipping insurance for high-value orders.

6. Order Cancellation

Orders are processed immediately after purchase.

• Before Shipment: Contact us at hello@joedenise.com immediately. No fees apply.
• After Shipment: Cancellations are not possible. Please follow the return process above.

7. Late or Missing Refunds

If you haven't received a refund yet:

1. Check your bank account again.
2. Contact your credit card company (posting times may vary).
3. Contact your bank (processing times may vary).

If you've done all of this and still haven't received your refund, please contact us at hello@joedenise.com.

8. Exchanges

We only replace items if they are defective or damaged.

• To request an exchange, email us at hello@joedenise.com with your order number and photos of the damage.
• We will arrange a replacement order.
• Delivery times for exchanges vary by destination.

9. Unused Discount Codes

Discount codes must be applied at the time of purchase. We cannot issue refunds, price adjustments, or retroactive discounts for unused codes. Orders process instantly and pricing is locked upon checkout.

10. Contact Us

If you have any questions about our Returns Policy, please contact us at hello@joedenise.com.